Service & Repair
Service Request
Submit a request for equipment calibration, repair, preventive maintenance, or new device support. Our global field service team is ready to help.
Service Types
How Can We Help?
Device Support Request
Need programming support for a new device? Submit a DSR and our algorithm engineering team will develop the solution. Typical turnaround: 2-4 weeks.
Submit DSRCalibration & Repair
Request hardware calibration, repair, or refurbishment for your programming systems. We service all current and legacy Data I/O equipment.
Request ServicePreventive Maintenance
Schedule preventive maintenance for your PSV or desktop programming systems. Regular PM extends equipment life and maintains programming accuracy.
Schedule PMRemote Diagnostics
Our technical support engineers can remotely access your system to diagnose issues and provide real-time guidance for troubleshooting.
Request Remote SupportInstallation & Setup
On-site installation, system configuration, and operator training for new PSV automated systems and factory floor deployments.
Request InstallationTraining
On-site and remote training for LumenX software, PSV systems, ConneX integration, and security provisioning setup.
Request TrainingContact Technical Support
Reach Our Support Team Directly
Americas
Europe, Middle East & Africa
Asia-Pacific
Priority Support
Need Faster Response Times?
Upgrade to a Professional or Enterprise service plan for priority support, guaranteed SLAs, and dedicated engineers.