Support
We Are Here to Keep You Running
Technical support, device support requests, software downloads, and service resources — everything you need to maximize uptime and throughput.
Device Search
Search the industry's largest device library — thousands of supported semiconductors. Find your device, check programmer compatibility, and get the latest algorithm version.
Backed by our in-house algorithm engineering team — new device support added daily, not monthly.
Support Resources
Device Support Request
Need programming support for a new device? Submit a DSR and our engineering team will develop the algorithm and adapter solution.
Typical turnaround: 2-4 weeks depending on device complexity.
Submit a DSRService Portal
Access your account for software downloads, license management, support ticket tracking, and documentation. Requires an active support contract.
Sign In to MAXSoftware Downloads
Download the latest LumenX software releases, ConneX client software, product documentation, datasheets, and application notes.
Software downloads require an active Service Portal account.
View DownloadsDocumentation
Product manuals, technical reference guides, API documentation for ConneX, and application notes.
Browse DocsTraining
On-site and remote training for LumenX software, PSV systems, ConneX integration, and security provisioning setup.
Request TrainingContact Technical Support
Reach our global support team for troubleshooting, service scheduling, and field service.
Service & Maintenance
Keep Your Investment Protected
Data I/O service plans — including Keep Current software subscriptions — provide software updates, priority support, preventive maintenance, and access to our global field service team.
Essential (Keep Current)
Software updates, device algorithm updates, and email support. Ideal for organizations with in-house technical expertise.
- LumenX software updates
- Algorithm updates for new devices
- Email support (business hours)
- Service Portal access
Professional
Everything in Essential plus priority phone support and annual preventive maintenance. The most popular choice.
- Everything in Essential
- Priority phone support
- Annual preventive maintenance
- Remote diagnostics
- Loaner equipment program
Enterprise
Comprehensive coverage with dedicated support, quarterly PM, and guaranteed response times.
- Everything in Professional
- Dedicated support engineer
- Quarterly preventive maintenance
- 4-hour response SLA
- On-site emergency service
Get Help
Need Help Right Now?
Our global support team is ready to help. Call, email, or submit a ticket through the Service Portal.